All subscriptions, packages, services, add-ons and other products purchased from The NextBe Sdn Bhd are strictly non-refundable once payment has been made.
All purchases are non-transferable to another individual, account or entity and cannot be exchanged for other products, packages, services or credits.
Unless otherwise stated, paid subscriptions are valid for 12 months from the date of account activation. Non-use or partial use of a subscription does not entitle the subscriber to any refund, extension or compensation.
Cancellation, discontinuation or termination of a subscription by the subscriber before its expiry date will not qualify for any full or partial refund, including for any unused subscription period, features or benefits.
Purchases made under promotions, special offers, discounted rates, campaigns or bundled packages remain subject to this Refund Policy and are non-refundable, non-transferable and non-exchangeable unless expressly stated otherwise in writing.
No refund will be provided where access to a product or service is suspended or terminated due to a breach of the applicable terms, policies or conditions of use.
In the event of a verified duplicate charge, incorrect billing amount or payment processing error attributable to The NextBe Sdn Bhd, the Company may, at its discretion and subject to verification, provide an appropriate refund or billing adjustment.
The NextBe Sdn Bhd reserves the right to amend this Refund Policy from time to time. Nothing in this Refund Policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable Malaysian law.